Strawberryway - Fluent in Business 2.0

Zendesk is a saas-based customer support / help desk product.

Its features include

email ticket tracking
providing a customer self service portal
and general help desk reporting and tracking

Here's a quick overview:

Zendesk is a great tool be used by freelancer's to support their client's during and beyond projects.

Being saas-based also means the product scaled up to support FTSE100 enterprises also. It's uniquely simple to use with a powerful feature set for dealing with any helpdesk environment including ITIL ones.

Strawberryway uses Zendesk to provide further value to clients by being able to support ongoing usage of other saas-based applications.

Do you deal with customer support? Could Strawberryway help review the way you work and see if an app like Zendesk can make an improvement? Let us know... theteam at strawberryway dot com

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Filed under // products saas zendesk

Velaro coming soon to Zendesk

Velaro Integrates with Zendesk for Support Chat

We are on the verge of announcing an integration with Velaro, a live chat service that can help increase your number of support options with your customers.
We would like to invite you to try out the beta release of the integration. You'll be able to archive Velaro chats directly to Zendesk, as well as creating cases and saving them to Zendesk right from the Velaro chat window. Your agents won't have to jump back and forth between chat and their help desk to track and resolve customer issues.
If you are interested in trying out Velaro's integration with Zendesk, see details here and contact the Velaro folks for a test account.