Zendesk is a saas-based customer support / help desk product.

Its features include

• email ticket tracking
• providing a customer self service portal
• and general help desk reporting and tracking

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Box.net  - Simple, online, powerful collaboration. The world's leading online content and collaboration platform. Perfect for businesses interesting in implementing or upgrading their collaboration tools, but want to avoid the complexities of implementation, support and maintenance.

• Improve productivity and efficiency - Box.net customers estimate they save tens of thousands in improved efficiency by replacing existing collaboration methods such as FTP and email.
• Reduce overhead of IT - Box reduces support costs, maintenance issues and traditional implementation hassles. 99.9% guaranteed uptime and 24/7 phone support
• Shorten project completion time - Project management tools to improve project efficiency such as version history, commenting, discussions, and bookmarks

Here's a short introduction...

How we can help?

Business Design - Get extra help when migrating from current systems or integrating current work flow and processes.

Implementation and Set Up - We'll handle all implementation and setup activities. This can entail importing users, setting up accounts, managing user allocations and permissions, setting up team workspaces and conducting end user training sessions.

Data Migration - We can assist in moving company files from their current location to your new Box.net account. This can involve transferring files from FTP  and other services, uploading content from employee hard drives and organising files into relevant folders.

Service Management - Use our team as your account administrator to manage users, track account usage, manage space and handle queries from users.

Get in touch if you would like help with with implementation, service and support of Box.net for your business.

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More than one million businesses run Google Apps. Google Apps offers reliable and secure online applications for wherever you work. They reduce IT costs and empower today's employees with great tools like Gmail, Google Docs, Google Sites and more. The cost is tiny too at only ~ £40 per user, per year. At a high level, Google Apps is a suite of SaaS applications which comprise of:

• Gmail for Business - 25GB storage, less spam, and a 99.9% uptime SLA, and enhanced email security
• Google Calendar - Agenda management, scheduling, shared online calendars and mobile calendar sync
• Google Docs - Documents, spreadsheets, and presentations. Work online without attachments
• Google Sites - Secure, coding-free web pages for intranets and team managed sites
• Postini - Hosted email security and archiving services for your business

There are various editions of Google Apps including those for Non-Profits, Schools and ISPs. Here's a quick overview...

How we help with Google Apps?

Strategic business process consulting, worry-free management of the services, and comprehensive support are a few of the valuable services that we are providing around Google Apps.

Also we can manage customer deployments including data migration, provide user training and best practices, tackle systems integration, and develop custom application extensions. Get in touch to get expert implementation, service and support for Google Apps in your business.

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